The 6-Step Process

Step 1: Narration
Testimonials

Narration

Step 1. The content of your business video can be greatly improved when it is based on marketing research. Biveo has conduced marketing research surveys for each industry. Your industry's survey results link can be found under the industry headline below. Also below is a list of interview questions and script template. Modify as needed. Scripts are more concise. Interviews are more natural and require less preparation.

Interview Approach

What to Do: Choose the questions that best suit your small business.

How it Works: The videographer asks the narrator the questions as if in an interview. The spoken questions, as well as "um"s and pauses are edited out later.

Testimonials

Below are Biveo.com's best suggested interview questions.

Interview Questions

  • What problem were you having before contacting Techcompany?
  • Prior to contacting Techcompany, the phone system we were using did not have the full functionality we were looking for, and the performance wasn’t optimal.
  • Why was it important to [you or your business] to solve this problem?
  • We wanted to make sure we had a very positive presentation to our clients when they contact us, and by switching to Techcompany, we feel we have what we need, and what our clients expect of us.
  • How did you learn about Techcompany?
  • We found out about Techcompany just researching on the internet. We had just started exploring options. I spoke with another friend about voice over IP and the benefits it has, and that’s when i began conducting my own research on it.
  • What persuaded you to end up choosing Techcompany?
  • I ended up choosing Techcompany because of the functionality and the value.
  • How important is Techcompany’s service to your business?
  • The phone service is a lifeline to our business. Email is impersonal. By reaching out via phone call, we can have more of a connection with our client.
  • Optional: State your name and company you’re with and city state.
  • My name is John Smith with Techpro Manufacturing of Atlanta, Georgia.


Copyright 2018. Permission to repost with crediting link to Biveo.com.

Things the Videographer Says to the Narrator Before the Shoot

Getting your business owner comfortable in front of the camera is one of the most important aspects of your video. Studies show that how you say it is more important than what you say. You want your subject to come across as relaxed, happy, confident, approachable, enthusiastic and eloquent. Move the camera back. Try to make the process fun for them. Shots of the subject smiling and laughing will be among your best shots. Show interest in what they are doing. Stay positive with yout feedback. Have them do an over the top take to help boost their enthusiasm if needed. Reference 10 Techniques for Getting Your Subject Comfortable in Front of the Camera.

  1. Speaking on camera is easy. If you have experience speaking face to face at work, it will a breeze to look good on camera. And for any reason you don’t like the way you look, we can just use the audio.
  2. There is no reason to be nervous. Most of what we are shooting will only be used for the audio as shots of your business will be shown while you speak in the background.
  3. This should only take about 20 minutes, but there's no hurry. We can redo it until we get you looking your best.
  4. Look at the camera person, not the camera lens. Imagine you’re having a conversation. Or if your marketing calls for a script that is geared toward speaking directly to your customer, and warrants looking directly into the camera, look past the lens. Visualize your audience.
  5. Answer interview questions off the top of your head. (If you are reciting a prewritten answer, or using the modified script approach, try to recite the lines to sound as if you are answering the questions off the top of your head.)
  6. Your first take is often your best take because it is the most natural. So if you make a mistake, or "um" or pause, just keep going as these can be edited out.
  7. While answering, if you think of a side point, talk about it even though it wasn't asked. It is good to go off on a tangent.
  8. Include the question in the answer. For example, if asked, "How long have you been in business?", instead of answering "6 years”, answer "Smith Roofing has been in business for 6 years."

After the interview is complete, watch parts of it back, and show the client how they are coming across. This will help them do it again with more confidence and enthusiasm.

Modified Script Approach

For tighter control, and more thorough analysis of your business's strengths while still sounding conversational, use this modified script approach.

What to do: Use the following script as a starting point to develop a custom Insert your company's information and philosophy into the following script template. Keep what works, remove what doesn't. There is about 2 minutes of script below, most videos only need to be about 1:15.

How it works: The narrator recites the script one sentence at a time as if speaking to an interviewer, repeating each sentence until it sounds natural.

Script Template

A scripted approach is not recommend for shooting customer testimonials.
Step 1: Narration
Testimonials

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